We use Royal Mail services for most of the shipping as its the most cost effective method for small packages.
We know people don’t generally see the value in shipping, but we have to pay it to get your items to you, so sadly it’s a fact of online retail life. We think this is a fairer way than adding the shipping cost to individual items in order to offer “free shipping”
Shipping will be calculated based on the weight of the items you order.
As you add more items the shipping cost will increase.
There is a point with Royal Mail shipping services where it stops being cost effective for the size of the package, so any orders past this point (usually 2kg) will be sent with a courier as it’s much cheaper and more reliable to send heavier packages that way.
It happens from time to time. We do everything we can to avoid it, but it happens.
We use specialised packaging for all our breakable items and have a very low rate of damage due to this.
If it does happen though, all we ask is that you let us know as soon as humanly possible so we can claim for it, and we’ll do everything we can to put it right.
Please initially contact us using the CONTACT FORM with any issues.
Once the order is placed that’s it. No changes are possible and it will be shipped as ordered. Please ensure you double check that everything is right before you click that button.
If you want to add to an order, place another. If we can combine we will and we’ll refund if you’ve paid too much.
Most of our items are made to order, but we generally try to ship within 2-3 days of the order being placed.
Generally our custom printed items are printed one day after ordering and shipped the next, although at busier times such as Christmas, we aim to ship in 1-2 days depending when you order.
We only ship Monday to Friday so in most cases orders placed on a Friday will be shipped Monday the following week.
As our items are custom printed, generally returns are not possible.
Obviously this doesn’t apply if we’ve messed up (It happens, we’re not a machine), but realistically if you decide that you wanted pink instead of orange, or you made a spelling mistake on a custom text request, that item can’t be resold so a return wouldn’t be possible.
Some answers to questions you haven’t asked yet:
Yes, we can often change minor details on a printed item, such as wheels or custom stripes. In fact we love doing it and usually no charge for this service.
Absolutely. Although within the constraints of the design obviously, but yes there is potentialy to add a name or message to a custom printed item.
No. All of our artwork is drawn in vector format using manual methods.
We don’t use AI to create our designs as we’re only here doing tis through a desire to learn something new!
Honestly, whilst we love nor Nan, dog and cat as much as you do, and we’re sure they would look great on a mug, our process really isn’t ideal for photo printing.
Without going into details a photo uses a different colour system to our artwork and the conversion process often results in odd colours. The time to convert and print them so they look good is really more than we’d like to spend.
There are services out there who will custom print for you from a photo though.
OK this is a tricky one. The answer is yes! we can do it… although we would usually have to draw it from scratch which takes a lot of time. We couldn’t possibly charge you for this time (we’re talking 4-5hrs over a number of days for most designs) but if its a vehicle we think will be a popular addition to our range, we can certainly look at it!
